In high school I worked at a coffee shop where I encountered a veritable rainbow of rude and irritating customers. The experience taught me to appreciate service folks. To this day, I try to be very polite and patient when ordering because -- let's face it -- they have a tough job trying to keep all of us happy. But every now and then I have a customer experience so frustrating I feel compelled to poke fun. Today offered such an opportunity.
You be the judge, but I think the following dialogue speaks for itself. I should point out in advance that a Number 6 is a coffee and a breakfast sandwich called a "Supreme Omelet."
Cashier #1: Welcome to Dunkin' Donuts. How can I help you?
Me: I'd like a Number 6, as well as a Supreme Omelet.
Cashier #1: So you want a Number 6?
Me: Yes. And a Supreme Omelet.
Cashier #1: How do you like your coffee?
Me: Cream and a little bit of sugar would be great.
Cashier #1
[to me]: Here's your coffee.
[to Cashier #2]: One Supreme Omelet.
Me: Ok. So a Number 6 is a coffee and a Supreme Omelet. I would like to add ANOTHER Supreme Omelet by itself.
Cashier #1: So, no bacon?
Me: No. Bacon is great. I love bacon. You could say I'm a huge fan of bacon. I would like bacon on both.
Cashier #1: So, no cheese?
Me: No. I would also like cheese.
Cashier #1 [to Cashier #2]: Another Supreme Omelet, plain.
Me: Sorry, could you please tell her that I would like cheese and bacon on both? I would just like one of the two sandwiches by itself, or in other words, without the coffee that comes with a Number 6.
Cashier #1: Ok. You're all set. That will be $8.02.
Me: [Handing her the money] Ok. Here. Did you tell her?
Cashier #1: [Nods]
Cashier #2: Here you are, sir. Two Supreme Omelets, one plain.
Me: I would like bacon and cheese on both.
Cashier #2: Yes. Here you go.
Me: So you're saying there is bacon and cheese...on both?
Cashier #2: Yes.
Me [Checking]: This one doesn't have bacon.
Cashier #2: I'm sorry. I thought you wanted it plain. I'll put bacon on it.
Cashier #2 [to Cashier #1]: He wanted bacon.
....[sigh]
Have you guys had a similar experience, or am I the only one who runs into this kind of stuff?
Saturday, April 12, 2008
Dunkin' Donuts and The Bacon Incident
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4 comments:
This is an all too familiar experience for me at restaurants.
that sounds very similar to my dinner experience last night where my dad who was joining me, ordered a quesedilla with no chicken just cheese and no guacamole. it came with both and then when they sent it back for a new one, the 2nd plate Also had guacamole. *sigh
Tewksbury. The year was 2001. I ordered a sausage, egg and cheese on an everything bagel. I got a bacon, egg and cheese on an english muffin and a boston creme donut.
I did not complain, because it involved a donut.
Dude, I laughed out loud reading this thing. It's such a subtle thing that people usually forget about right when they leave, but it's a small annoyance that you've captured right on the mark.
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